SHIPPING

UK Delivery

Delivery inside the UK costs £5. We offer pick up in our London showroom and same day personal delivery costs £20. 

Standard delivery orders will arrive within 2-4 working days. Your order will be delivered via a tracked service. You will receive a tracking number by email. We will notify you of any delays to standard delivery times.

We offer free UK returns. For more information, please read our returns policy.

US Delivery

USA flat rate: £20

Your order will be delivered within 5 working days via a tracked service. You will receive a tracking number by email. We will notify you of any delays to standard delivery times.

We offer free returns on orders from the US. For more information, please read our returns policy.

Europe Delivery

We offer £15 to the following countries

Andorra, Austria, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine.

The estimated delivery time is 5 to 7 days. You will receive a tracking number by email.

 

Rest of the World Delivery

£30 for International deliveries

Argentina, Australia, Brazil, Brunei, Canada, Chile, China, Colombia, Fiji, French Guiana, Hong Kong, India, Iran, Israel, Japan, Kazakhstan, Kuwait, Lebanon, Malaysia, Maldives, Mexico, New Zealand, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, Uruguay, Vietnam.

The estimated delivery time is 7 to 10 days. You will receive a tracking number by email.

Returns are at the cost of the customer.

For other countries please contact us at soubistd@gmail.com

Please note, international shipments may be subject to cross-border inspections by customs authorities.

For returns information, please read our returns policy.

 

Cancelling an Order

If you have placed an order but then wish to change or cancel it, please contact us as soon as you can, at soubistd@gmail.com or (+44) 07379195688.

We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the standard Returns procedures.

If the order has not yet been processed and is subject to cancellation, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order.

Pre Order

We occasionally offer the option to pre-order some items. The estimated availability date will vary from product to product and can be found on the product description. Our customer service team will keep you updated on the progress of your order and the expected delivery date. Once the item is dispatched, you will receive a confirmation email and should expect to receive it within 3 – 5 working days.

We aim to dispatch all orders within 24 hours. Please note that delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only. Delivery can take longer than expected due to customs clearance procedures in certain countries and factory delays. We will endeavour to keep you updated with any unforeseen delays.

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