We offer free returns from the UK, US and EU for items received within 15 days from the date of delivery.
Items must be returned clean, unused and with all their tags attached. Swimwear briefs, swimsuits and body wear can not be returned due to hygiene reasons. Naturally any faulty items can be returned. Returns of any non-faulty items that are not in condition suitable for resale (i.e. used, washed, damaged, soiled or altered) will not be refunded.
- Pack the item/s and document received in the original box or similar to ensure the items reach us safely.
- Ensure that the returns address or sticker is affixed to the front of the package.
- Our customer service representative will be in touch to confirm the return of your item/s and process your refund. Most refunds will take between 7-10 working days to process fully.
Please email customer services at firstname.lastname@example.org with any questions.
Please visit the link below to obtain a return label:
Item/s can be returned free of charge at any Royal Mail Post Office. The return address is PARK WEST APARTMENTS. FLAT 68. W22QJ.
Any items lost during delivery will be refunded if a proof of postage is provided.
France & EU & US Returns
Item/s can be returned free of charge for our customers in France, EU and US. Please follow the below step by step guidelines.
1. Tell us why you are returning and get a prepaid DHL label. Please contact us at email@example.com and provide us with your web order reference and what item/s you would like to return or exchange. We will then send you a prepaid label, please stick it on your return box.
2. Shipment. You can then drop off your parcel at a DHL drop-off point or organise a DHL home collection free of charge.
For Drop Off, you will find your nearest DHL drop off point here: https://locator.dhl.com/ . Please attach the prepaid DHL Barcoded Returns Label we provided you to your box and seal it. The DHL drop-off location will scan your return and post it back to us.
You are able to book DHL to collect from your address for free - online or by phone.
Either call DHL directly to arrange your collection. Please call the following numbers: UK: 0844 248 0844 / US: 1-800-225-5345 / France: 0809 400 213 / Other countries: https://www.dhl.com/global-en/home/contact-us.html
Alternatively, simply go to: https://returns.dhl.co.uk/ereturns and follow the steps provided.
- Select your country
- Shipment Label – We are already providing a prepaid return label – so select ‘No’ to creating a label
- Select ‘I have a DHL Waybill Number’ and enter this. This is located on your DHL Barcoded Returns Label under the small barcode
- Enter your collection address
- Enter the dimension of your parcel as 26 x 21 x 6.5cm and the weight as 1.5kg
For any country outside the UK, the EU and the US, returns will be at your own charge. Please initiate the return with your local postal courier, sending your package to PARK WEST APARTMENTS. FLAT 68. W22QJ.
Please ensure you obtain a proof of postage for your own records. Your customer service representative will then be in touch with you once the garment has arrived back with us to start your refund process. Your refund will then take between 7-10 days to process fully.
Please note that we only accept exchanges for like-for-like items. You must initiate your exchange within 15 days from the date of delivery.
To initiate an exchange please contact us at firstname.lastname@example.org. In your email, please send us your web order reference and what item/s you would like to exchange and in exchange of what. We will get back to you by email and advise on the next steps.
SOUBI STUDIOS will be happy to exchange for the same item if a product is damaged, faulty or incorrectly shipped through any circumstance that is in our error within 14 days from the date of dispatch.
Please contact us at email@example.com In your email, please send us a picture of the damaged piece so that our production team can advise on the problem.
Under such agreed circumstances SOUBI STUDIOS will cover the cost of shipment of the replacement items.
Terms and Conditions
Under Standard Returns procedures goods can be returned to SOUBI STUDIOS providing they are unworn, and in the same condition that they were when delivered to you. Returns can be made according to agreement at the time of purchase. Under this agreement, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order. Most refunds are processed within 7-10 working days of the goods being returned subject to their condition upon receipt and the time for the funds to be returned. This timing will also be dependent on your banks processing timing.
We will not refund any postage and packing charges if you cancel an order or return goods after the 15 days allowed under the Distance Selling Regulations or if you only cancel part of your order. Postage will be refunded if agreed as part of a promotion at the time of sale.